Shipping and Delivery Policy

Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and public holidays.
  • Orders placed after 6:00 PM will be processed on the next business day.
  • Once your order has been processed, you will receive a confirmation email with your tracking details.

Domestic Shipping (Malaysia)

We offer the following delivery options within Malaysia:

Delivery Type

Location

Estimated Delivery Time

Standard Delivery 

Peninsular Malaysia

3-5 business days

Standard Delivery

Sabah & Sarawak

4-7 business days

Standard Delivery

Remote Areas

Add 2-3 additional days

Express Delivery

Available nationwide (if offered at checkout)

1-2 business days


  • Free standard shipping on orders above RM400.
  • Shipping fees are calculated at checkout based on your delivery method, weight, and destination.
  • Delivery estimates exclude order processing time.
  • During peak periods (e.g., Hari Raya, Chinese New Year, Deepavali), delivery times may be slightly extended due to increased volume.

International Shipping

  • Delivery times vary based on the destination country and selected shipping method.
  • Customs Duties & Taxes: Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country. Adaptique Wear is not liable for these charges.

Delivery Attempts & Undeliverable Parcels

  • If you're unavailable to receive the delivery, our courier partner may leave a notification for re-delivery or collection.
  • If delivery is unsuccessful after 2 attempts, or if the parcel isn't collected within the designated time, it will be returned to our warehouse.
  • In such cases, the order may be cancelled, and a refund (excluding shipping fees) will be issued in accordance with our [Refunds & Returns Policy (link)].

Delivery Confirmation & Validation

  • A signature or confirmation may be required upon receipt.
  • A Delivery Confirmation Email with your tracking number and link will be sent once your order ships.

Delivery Issues

If your parcel is delayed or hasn’t arrived within the estimated timeframe:

  • Email us at hello@adaptiquewear.com with your Order Number.
  • We will assist you in resolving the issue, including filing a claim with the courier (if necessary)

Damaged, Defective, or Missing Items

if your items arrived damaged, defective, or is missing:

  • Contact us within 48 hours of receiving your parcel
  • Email hello@adaptiquewear.com with your Order Number and supporting photos

We will respond promptly in accordance with our Refunds, Returns & Exchange Policy.

Need Help?

We’re here to support you.

๐Ÿ“ง Email us anytime at hello@adaptiquewear.com