Privacy Policy

Last updated: 20th May 2025

  1. Introduction

Welcome to Adaptique Wear, operated by NanoTextile Sdn Bhd (Company No. 1154994-H) ("Adaptique Wear", "we", "us" or "our"). We take our responsibilities under applicable privacy laws, including the Personal Data Protection Act 2010 [Act 709] of Malaysia ("PDPA"), seriously and are committed to respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website [www.adaptiquewear.com] (the "Site") and purchase our products (collectively, the "Products" or "Services," consistent with your Terms). By accessing the Site, registering an Account, or placing an Order for Products, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Services.

We recognize the importance of the personal data you entrust to us and are committed to managing it responsibly. We may update this Privacy Policy from time to time by posting a revised version on our Site. Your continued use of our Services after any such changes constitutes your acceptance of the updated Privacy Policy.

Contact Information:

NanoTextile Sdn Bhd (Adaptique Wear) No. 23, Jalan MJ16, Taman Industri Meranti Jaya, 47120 Puchong, Selangor Darul Ehsan, Malaysia. 

Email:  hello@adaptiquewear.com

Phone: +60 3-1234 5678

  1. Information We Collect

We collect personal data from you in various ways, including:

  1. Information you provide directly:

  • Account Information: When you register an account, we collect your name, email address, and chosen username.
  • Order Information: When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment information (credit/debit card details, online banking information, e-wallet details).
  • Communication Information: When you contact us for support or inquiries, we may collect your name, email address, phone number, and the content of your communication.
  • Marketing Preferences: If you subscribe to our newsletter or participate in promotions, we collect your email address and marketing preferences.
  • Optional Information: You may choose to provide additional information such as your date of birth, gender, or preferences related to sizing and style.

Information Collected Automatically

  • Log Files: Our web servers automatically log details of your visits, such as your IP address, browser type, referring page, and time of visit.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, analyze website traffic, and personalize content. This may include session cookies (temporary) and persistent cookies (longer-term).
  • Device Information: We may collect information about the device you use to access our Site, including the device type, operating system, and unique device identifiers.

  1. Information from Third Parties

  • Payment Processors: We receive confirmation of your payment status from our payment processors.
  • Analytics Providers: We use services like Google Analytics to collect and analyze website usage data.

How we use your information

We may collect, use, disclose, and/or process your personal data for one or more of the following purposes:

  • To consider and/or process your transactions with us, including your Orders for Products.
  • To manage, operate, provide, and/or administer your use of and/or access to our Services and our Site (including, without limitation, remembering your preferences) and your Account with us.
  • To respond to, process, deal with, or complete your transactions and/or your requests for certain Products and Services, and to notify you of service issues and unusual Account actions.
  • To process and fulfill your Orders, including order confirmation, arranging for shipping and delivery, and managing returns and exchanges.
  • To provide customer service, carry out your instructions, and deal with or respond to any inquiries given by (or purported to be given by) you or on your behalf.
  • To communicate with you via email, phone, or other means for administrative purposes, such as order updates, shipping notifications, and important service-related announcements. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents, or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same.
  • To personalize your browsing experience on our Site, including recommending Products and content that may be of interest to you based on your preferences and past purchases.
  • With your consent, to send you marketing and promotional emails, newsletters, and updates about new Products, special offers, and company news from us and our affiliates. You can manage your subscription preferences at any time through your Account settings or the unsubscribe link provided in our emails.
  • To conduct research, analysis, and development activities (including, but not limited to, data analytics, surveys, and product development) to analyze how you use our Services, improve our Products and Services, and enhance your customer experience.
  • To monitor and analyze website usage patterns and trends to improve our Site's functionality, design, and user experience.
  • To detect and prevent fraudulent transactions, unauthorized access to your Account, and other illegal activities, and to ensure the security of our Site and payment processes.
  • To carry out due diligence or other screening activities in accordance with legal or regulatory obligations or our risk management procedures.
  • To comply with applicable laws, regulations, legal processes, and governmental requests.
  • To produce statistics and research for internal and statutory reporting and/or record-keeping requirements.
  • To audit our Services and Adaptique Wear's business operations.
  • To prevent or investigate any actual or suspected violations of our Terms and Conditions.
  • To store, host, and back up your personal data for operational purposes and disaster recovery.
  • For any other purposes which we notify you of at the time of obtaining your consent.
  • To comply with applicable laws, regulations, and legal obligations.

  1. Disclosure of your information

We may share your personal data with the following categories of third parties:

  1. Service Providers:

  • Payment gateway providers  to process your payments securely.
  • Shipping and logistics partners (e.g., Pos Laju, J&T Express) to deliver your orders.
  • Email marketing platforms to send marketing communications (with your consent).
  • Website hosting and maintenance providers.
  • Analytics service providers to analyze website traffic.
  • Customer support software providers.

  1. Legal Authorities: If required by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

  1. Cookies and Similar Technologies

We or our authorized service providers and advertising partners may from time to time use "cookies" and other similar technologies (such as web beacons, pixels, and mobile identifiers) in connection with your use of our Services and Site. These features allow us and third parties to collect and share information about your browsing activities and interactions with our Site.

What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit our Site. They allow our Site to recognize your device and remember information about your browsing session, such as your login details, language preferences, and items in your shopping cart.

How We Use Cookies and Similar Technologies:

These technologies help us to:

  • Essential Cookies: Enable basic website functionality that is crucial for you to navigate our Site and use its features, such as maintaining your login session, processing your shopping cart, and ensuring secure transactions. Disabling these cookies may prevent you from using certain parts of our Site.
  • Analytics Cookies: Collect information about how you use our Site, such as which pages you visit most often, how long you spend on each page, and any errors you encounter. This data helps us understand user behavior, measure the effectiveness of our content, and improve the performance and design of our Site (e.g., Google Analytics cookies).
  • Functional Cookies: Allow our Site to remember your preferences and choices (such as your language settings, currency preferences, and previously viewed items) to provide you with a more personalized and convenient experience.
  • Marketing/Advertising Cookies: Are used to track your browsing activity across our Site and other websites to deliver targeted advertisements that are relevant to your interests. These cookies may be placed by us or by our advertising partners. They also help us measure the effectiveness of our advertising campaigns.

Third-Party Cookies:

Please note that third-party service providers and advertising partners may also use cookies and similar technologies on our Site for the purposes outlined above. We do not have direct control over these third-party cookies, and their use is subject to their own privacy policies.

Managing Your Cookie Preferences:

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including blocking or deleting them. Please note that if you disable certain categories of cookies, you may not be able to access certain features or functionality of our Site, and your browsing experience may be affected. For more information about how to manage cookies, please refer to your browser's help documentation.

  1. Security of Your Information

We are committed to ensuring the security of your personal data and have implemented a variety of reasonable physical, electronic, and administrative safeguards designed to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to:

  • Secure Socket Layer (SSL) encryption for transmitting sensitive information (like payment details) during checkout.
  • Secure server infrastructure with restricted access.
  • Firewalls and intrusion detection systems.
  • Regular security assessments and updates.

While we strive to protect your personal data, please understand that no method of online transmission or electronic storage is completely secure.

  1. Your Rights Under the PDPA

In accordance with the Personal Data Protection Act 2010 of Malaysia, you have certain rights regarding the personal data that Adaptique Wear collects, uses, and processes about you. These rights include:

  • Right to Access: You have the right to request access to and obtain a copy of the personal data we hold about you.
  • Right to Correct: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
  • Right to Withdraw Consent: If we rely on your consent to process your personal data (e.g., for marketing), you have the right to withdraw that consent at any time by contacting us at [Your Privacy Inquiry Email Address] or using the unsubscribe links in our marketing emails.
  • Right to Limit Processing: You may have the right to request the limitation of the processing of your personal data in certain circumstances, such as if you contest the accuracy of the data.
  • Right to Object to Processing: You may have the right to object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the contact information provided in Section 1. We may require you to verify your identity before processing your request. We will respond to your request within the timeframes stipulated by the PDPA.

  1. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or our legitimate business interests. For example, we will retain your order history for (Specify timeframe)for accounting and tax purposes. Marketing data will be retained until you unsubscribe or withdraw your consent.

  1. Links to Other Websites

Our Site may contain links to third-party websites or applications that are not owned or controlled by Adaptique Wear. Please be aware that we are not responsible for the privacy practices or the content of these external sites and applications. We encourage you to review the privacy policies of any website or application you visit before providing any personal data to them. This Privacy Policy applies solely to information collected by Adaptique Wear through our Site and Services.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our personal data practices, the Services we offer, applicable laws, and regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on our Site and revising the "Last Updated" date at the beginning of the policy. We may also provide you with additional notice of significant changes, such as via email to your registered email address or through a prominent notice on our Site, as appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our Site and Services after the posting of a revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms.